+ Can I pay with PayPal?
Yes, we accept payments through PayPal as well as all other major credit and debit cards. Please be sure that your address is PayPal confirmed to avoid order cancellation.
+ How can I confirm my address on PayPal?
You can contact PayPal customer service at 1-888-221-1161 or just click this Link for more information.
+ What is the difference between the colors/design of the waist cinchers?
The Latex Waist Cincher (Classic) is 2 inches longer than the (blue, pink , black) Workout Waist Cincher. The exterior is latex with a cotton interior lining for comfort. The Workout Waist Cincher is also latex. It has a cotton exterior and interior lining offering more comfort - It is best used for exercising as it offers more flexibility than the classic waist cincher.
+ How do I know what waist cincher to get?
Depending on what you are looking to achieve, there is a cincher for your every need. Please read the product description listed under each item to figure out what best fits your particular desire. For further assistance, you can contact us on live chat or by calling 1800-718-8358 M-F 10-6 EST.
+ How do I clean my Waist cincher?
Hand wash cold and air dry.
+ Can I sleep using the Cincher?
We do not suggest you go to sleep wearing the waist cincher because it may be uncomfortable.
+ How can I purchase wholesale?
Send an email to firstname.lastname@example.org
+ How do I contact customer service?
You can send an email to email@example.com or you can chat with us, just click the chat link. For the security of the account, we would need to ask a verification question. Any changes, modifications or inquiries about an order that would require us to provide information can only be accomodated through email if the email used is registered. We would like to request for you to contact our representatives through chat or by calling 1-800-718-8358, Monday through Friday from 10:00 AM to 07:00 PM Eastern Standard Time.
+ What is your return & exchange policy?
Returns & exchanges are accepted only time per order and if sent back within 7 days of delivery. To process your return please click the following link for the Exchange Request Tool
+ What items are eligible for a return?
Only waist cinchers and vests (excluding clearance items and items purchase with store issued gift certificate) can be exchanged. All other items including but not limited to butt lifters, butt & belly combo, seamless shapers, total control bodysuit, creams and gels can not be exchanged.
+ What are the differences between the waist cinchers?
Our latex waist cinchers are made slightly tighter than our workout cinchers and may not be as comfortable to workout with.
+ Can I wear the workout cincher underneath clothing?
Yes you can,it is undetectable underneath most clothing, but may not be inconspicuous under a tight dress.
+ How do I know what size to get?
Each product has a related size chart on the product page. Follow the size chart to pick your ideal size.
+ I have a long torso, will this work for me?
Our waist cinchers come in long and short torso sizes. Long sizes for under-belly "pouch" coverage. Long torso cinchers are 12 inches long and short torso waist cinchers are 10 inches long.
+ What size should I get?*
We strongly suggest you to go by the size chart, each product has its own chart. For waist cinchers kindly measure the widest part of your tummy. On the chart the first column is the size to get and the second/third column is your waistline range.
+ How long does shipping take?
We have Express (1-2 business days), Priority (3-6 business days) and Standard Shipping (4-8 business days) to destinations worldwide. Your item will be shipped and received within the shipping time frame you choose while placing your order.
+ What destinations do you ship to?
We ship worldwide. We have customers from Kenya to Singapore; Chicago to Israel; Kuwait to Denmark - you get our point.
+ International Shipping:
International shipping may take up to 5 business days. Customs and import duties & fees may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details.
+ How much is shipping?
We have a shipping calculator tool: simply add one product into your shopping cart, click on the shopping cart and scroll down; you will see a button called "shipping rates calculator". Input your country name and postal code, and it will give you an estimate of what your shipping cost will be.
Shipping procedure: Please note: It takes one business day to process all orders. For example, if overnight shipping is selected, allow 1 business day to process the order before it is shipped out. Therefore, orders placed for 3 day shipping will be received within 4 days because of the 1 business day needed for processing.
+ We ship through USPS, UPS, DHL
Orders are packed and shipped from our warehouse located in the U.S.
+ How can I track my package?
We will send a tracking number to the email address you provided. You can track your package through the USPS or http://webtrack.dhlglobalmail.com/ . If you have just received your tracking number, please allow 24-48 hours before you can see information about the shipment online.
+ What if my item gets lost in the mail?
In the rare occasion where a customer believes their item may have been subject to theft from their mail box or otherwise, after it has been delivered, we strongly suggest you contact the local authorities for this matter. BodyFab will not be considered responsible for this issue and therefore will not issue refunds, exchanges or re-send a new item to customer due to previous fraudulent attempts of this kind in the past.
For items lost in transit and not yet delivered, we strongly suggest you contact your local post office regarding the current location of your item. We may also contact the post office to track your item and resolve this problem on your behalf.
For items marked as "Undeliverable as addressed' or "Wrong Address provided" or Several failed attempts for delivery: Customer may be charged an additional shipping fee in order to re-ship the item.
+ What are your payment methods?
We accept all major forms of Debit and Credit card; Visa, MasterCard, Discover and American Express. Please be reminded that the Billing Address and Shipping Address must match to avoid order cancellation.